In the event of a claim, email your Client Executive as soon as possible. Please include EQUA's claims department at claims@equaspecialty.com.
What Information Should I Gather?
When reporting your claim to EQUA, please include the following details:
- Company Name
- Contact Name and Phone Number
- Policy Number (if available)
- Date of Loss
- Loss Details (a brief description of what happened)
What Happens Next?
- We will acknowledge receipt of your notification
- An EQUA Claims Representative will be assigned to your file and will be in contact with you as soon as possible to explain the process
- We will ensure your Insurers have been notified and that the necessary steps are being taken to protect your interests
- We will be with you every step of the way to facilitate a well communicated, fair, and timely resolution of your claim
With EQUA, you can expect transparency, real-time status of a claim, empathy and care from our team, and an efficient process that is built to support a timely resolution.
The Complete EQUA Claim Process
![EQUA-s-Claim-Process-V6-(1).png EQUA-s-Claim-Process-V6-(1).png](/getattachment/Report-A-Claim/EQUA-s-Claim-Process-V10.png.aspx?lang=en-CA)
We recognize that the role of the insurance broker is so much more than collecting information, obtaining estimates, and binding coverage. Never is this more apparent than when a claim arises. We know from experience that the main causes for client frustration during the claim process are:
- Speed of settlement
- Explanation & transparency of the claim process
- The ability to establish the real-time status of a claim
- Frequency & timeliness of communication
- Empathy & care of staff
Our experts have the experience and know-how to handle even the most complex claims. We have designed the EQUA Claim Process to ensure that client concerns are fully addressed and that a well communicated, fair, and timely resolution of claims is at the heart of what we do.
While proper claims handling helps mitigate losses, a comprehensive risk management plan helps prevent them from happening in the first place. Our experts are ready to create an innovative risk management program for your unique business needs.