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Need to report a claim?

In the event of a claim, email your Client Executive as soon as possible. Please include EQUA's claims department at claims@equaspecialty.com. 

What Information Should I Gather?

When reporting your claim to EQUA, please include the following details:

  • Company Name
  • Contact Name and Phone Number
  • Policy Number (if available) 
  • Date of Loss
  • Loss Details (a brief description of what happened)

What Happens Next?

  • We will acknowledge receipt of your notification
  • An EQUA Claims Representative will be assigned to your file and will be  in contact with you as soon as possible to explain the process
  • We will ensure your Insurers have been notified and that the necessary steps are being taken to protect your interests
  • We will be with you every step of the way to facilitate a well communicated, fair, and timely resolution of your claim

With EQUA, you can expect transparency, real-time status of a claim, empathy and care from our team, and an efficient process that is built to support a timely resolution.

The Complete EQUA Claim Process

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We recognize that the role of the insurance broker is so much more than collecting information, obtaining estimates, and binding coverage. Never is this more apparent than when a claim arises. We know from experience that the main causes for client frustration during the claim process are:

  • Speed of settlement
  • Explanation & transparency of the claim process
  • The ability to establish the real-time status of a claim
  • Frequency & timeliness of communication
  • Empathy & care of staff

Our experts have the experience and know-how to handle even the most complex claims. We have designed the EQUA Claim Process to ensure that client concerns are fully addressed and that a well communicated, fair, and timely resolution of claims is at the heart of what we do.

While proper claims handling helps mitigate losses, a comprehensive risk management plan helps prevent them from happening in the first place. Our experts are ready to create an innovative risk management program for your unique business needs.